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user-based quality

UK

A view of quality, wherein quality is the capacity to satisfy needs, wants and desires of the user(s). A product or service that does not fulfill user needs is unlikely to find any users. This is a context dependent, contingent approach to quality since different business characteristics require different qualities of a product. [Reference: after Garvin] - See also: manufacturing-based quality, product-based quality, transcendent-based quality, value-based quality