Improving the Test Process Part 2 - ISTQB® Certified Tester Expert Level

Implementing Test Process Improvement

  • Standard seminar

    4 days

  • Language



Gain expert knowledge and be well prepared to pass the part 2 exam.

General Description

Part one showed us where we want to go. In part two we explore how we get there. Many test process improvement programs fail because the implementation runs into trouble. The improvement program is not organized as a project. We don’t have a realistic plan. We don’t have the right people with the right skills to guide and implement the improvements. People show resistance to change. Expectations are not managed properly. Costs and benefits are not measured. The list is long.

Any one of these critical success factors can spell failure for the improvement program as a whole. Hence, in this part of the course we learn how to deal with the critical success factors when implementing test process improvement. The methods presented in this course are universally applicable, so that anyone intending to make process changes will benefit from this part.

You will learn how to lead test process improvement programs within an organization or project, identify and manage critical success factors, set up and implement a strategic policy for test process improvement, create a test improvement plan which meets business objectives, develop organizational concepts for improvement of the test process which include required roles, skills and organizational structure, manage the introduction of changes to the test process, and to apply soft skills to understand and manage the human issues associated with assessing the test process and implementing necessary changes.


  • Establishing a test improvement plan
  • Managing and controlling the implementation (including pilots)
  • Organizing test improvement programs
  • Roles in test process improvement
  • Skills required by the test process improver / assessor
  • Managing change as a process, with particular regard for human factors
  • Critical success factors
  • Establishing a culture of improvement


The course contents are based on profound knowledge of the contents of the courses ISTQB® Certified Tester Foundation Level and ISTQB® Certified Tester Advanced Level Test Manager. We therefore recommend to participate in the “ISTQB® Certified Tester Foundation Level“ and in the “ISTQB® Certified Tester Advanced Level Test Manager“ training course prior to attending, or to repeat the contents of the current version of the syllabus.

Your Examination

During registration, you can book your participation in the corresponding certification examination.
With this booking you agree that we may forward your data to the examination company GASQ Service GmbH, Rothenburger Straße 11, 90443 Nuremberg, Germany.
The examination fee is not included in the course fee and will be listed separately.
If there are requirements for participating in the examination, you will find them listed in the registration form.
Examinations can generally be ordered in both German and English. If you order an examination that is not taken in your native language, please make sure that you can obtain an extension of the examination time for this examination (this information is enclosed with your registration confirmation).
If you are interested in seeking the certification at a later date, we will inform you about the possibilities to find a suitable examination date.

Exams in connection with Virtual Classroom seminars

Currently, the ISTQB® only provides on site examinations. However, these may be suspended during the COVID-19 restrictions.

If you book the exam that goes with your course participation through us, we will support you with regular two-hour web meetings to repeat the contents and ask any questions you may have. As soon as on-site tests are available again, we will inform you about these dates so that you can refresh the material promptly before the test date you have chosen.

target groups

  • Testmanager
  • Erfahrene Softwaretester
  • QM/QS-Personal
  • Projektleiter
  • IT-Leiter
  • Führungskräfte
  • Interessenten an der Zertifizierung
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Your Contact to the Academy

Mrs. Doris Dötzer